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Our commitment to you is to customize inbound and outbound call center help that adds value. Improve efficiency, and most importantly boost your sales.

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We offer a more diversified service which will help support your business with sales, customer service, appointment setting, clerical tasks, reports, order taking, dispatching and more.

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Our virtual assistants are ready to support your business processing needs. We understand that cost savings in today's business climate is important to your bottom-line. To this end, we guarantee tailored Virtual Assistant Services that fits your business needs and budget.

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Latest Blog

Call Center California

Do Not Overlook the Trust Bank

At a time when social rank is increasingly on the rise, webmasters tend to forget about trust rank, another “off-site” criterion that Google put in place a few years ago....

Call Center California

Much Integration Era is Over

Interactive Intelligence, an expert in call center solutions, provides an update on its strategy. In the wake, the French leader Olivier Silberstein emphasizes that “It is the end of the...

Call Center California

Are Call Centers Going to be Dried Up Because of the Internet?

With the always steady rise of the Web, it is to be expected that the customer relationship will soon undergo a profound change. At a time when online sales account...

Call Center California

Contact Centers: Training of Written Consultants

In order to adapt to the evolution of customer relations, which now includes many activities requiring a certain capacity for writing, contact centers must train their tele-consultants. Accustomed to oral...

Call Center

Call Center: New Performance Indicators

The quality of the customer relationship has become as important as the product or service itself. It is therefore important to consider qualitative indicators to further improve the service provided...

Call Center

Marketing and Customer Relations: Prospecting on Social Networks

Social networks have become a great place to find prospects. The advantages of social platforms are that they are easy to access, free or almost, fast and without secretary or...

Call Center California

Telemarketing: Sales During Call Reception

Successful sales on incoming call is beneficial for both customer relations and turnover. It is an operation that combines customer relations with the development of turnover. The call center operator...

Call Center California

Ordering by Phone: An Excellent Alternative to Unemployment

Order processing is part of the services offered by a call center. It is an activity that can be carried out both inside a contact center and at home because...

Call Center California

Long Waiting on the Phone Tarnishes the Image of the Company

A recent survey highlights the problems that come directly from the company, particularly its customer service. Consider the case of Verint. Ipsos-MORI surveyed a sample of 7,000 consumers in 6...

Call Center California

Motivating Telesellers

Today, as soon as the word “call center” is pronounced, one thinks systematically precariousness, stress and routine. Faced with such a preconceived idea, contact centers have not only difficulty recruiting...

Who We Are

PCS Call Center offers Global Professional outsourced services to a diverse industries. We have decades of experience delivering high-quality, professional and experienced individuals that provide immediate return on your investment. Our specialty is developing marketing sales campaigns that are highly customized to meet your specific customer and prospective customer. Weather your company needs are inbound or outbound services, our proprietary technology offers a competitive advantage over other Call Center Firms. Contact our Team Leader now to learn more about introductory rates 866-671-4344.