The BRICS (Brazil, Russia, India, China, South Africa) have a dream potential. Teleperformance is also very optimistic about the opportunities offered by these countries for outsourcing call centers.
The leader in customer relationship management services believes in the development of these markets in which it has been present for some fifteen years. The Ovum research firm recently spoke of the strategic implementation of Teleperformance in these growing markets.
Teleperformance is the only major player in call center outsourcing that has been actively involved in all of BRICS, an establishment that enables it to satisfy the major groups seeking its services. This is what distinguishes him from these competitors. These markets are an important growth driver for this global leader in outsourced contact center services. Despite some decline in some BRICS markets, the operator continues to see significant potential and expects sustained growth in the future.
Ovum believes that this global leader in contact centers owes its current position to the fact that it has been able to adapt its capacities to meet the needs of half the world’s population, “only in the BRICS”. According to this consulting firm, it is this strategy that has enabled it to “continually surpass itself from one year to the next”